Shipping policy

Last Updated: October 15, 2026

Welcome to Wonderyaan (accessible at https://wonderyaan.in), operated and managed by Wonderyaan Toys Private Limited (“Wonderyaan”, “we”, “us”, or “our”).

We are dedicated to delivering our toys and games across India safely, reliably, and on time. This Shipping and Delivery Policy outlines our fulfillment process, transit estimates, delivery charges, and tracking procedures.

1. Order Processing and Dispatch Timelines

  • Processing Window: All confirmed prepaid and cash-on-delivery orders placed on wonderyaan.in are processed, quality-inspected, and packed within 24 to 48 business hours from our fulfillment center in Bengaluru, Karnataka.

  • Operating Schedule: Orders are packed and dispatched from Monday through Saturday (excluding national holidays and statutory state holidays).

  • Cut-Off Times: Orders placed before 1:00 PM IST on a working day are prioritized for same-day or next-business-day handover to our logistics partners.

2. Shipping Coverage & Delivery Estimates

We ship across serviceable PIN codes throughout India via tier-one third-party logistics (3PL) and courier partners (including Delhivery, Bluedart, Xpressbees, and India Post Speed Post).

Estimated transit timelines from the date of dispatch are as follows:

Delivery Zone Target Transit Window
Bengaluru (Local / Intra-City) 1 to 2 business days
South India (State Capitals & Major Metros) 2 to 4 business days
Metros & Tier 1 Cities (Rest of India) 3 to 5 business days
Tier 2, Tier 3 & Regional Towns 4 to 7 business days
Special / Remote Areas (North-East, J&K, Islands) 6 to 10 business days

Note: While our courier partners maintain high delivery precision, unforeseen circumstances such as severe weather, natural disruptions, local festivals, or regional transport strikes may occasionally cause minor delays.

3. Shipping Charges and Free Shipping Thresholds

  • Free Shipping: We offer Free Standard Shipping across India on all prepaid orders.

  • Transparent Checkout: All applicable shipping and packaging fees are calculated in real-time and clearly displayed at checkout before payment confirmation via our payment gateway, Razorpay. There are no hidden fees or post-checkout delivery surcharges.

4. Order Tracking and Notifications

  1. Dispatch Confirmation: As soon as your toy kit or board game is handed over to the courier partner, an automated confirmation email and SMS/WhatsApp alert will be sent to the contact details provided at checkout.

  2. Air Waybill (AWB) / Tracking Link: The notification will contain your direct Air Waybill (AWB) number and a live tracking link enabling you to monitor the parcel's journey from our warehouse to your doorstep.

  3. Live Status: You can also track your shipment by visiting the "Track Your Order" section on our website or contacting our support team with your Order ID.

5. Delivery Protocols & Incomplete Address Information

  • Customer Availability: Couriers will attempt delivery up to 3 consecutive times before routing the package back to our fulfillment hub.

  • OTP / Verification: High-value toy sets or specialized products may require a one-time password (OTP) verification upon final handover by the courier executive.

  • Accurate Shipping Details: Customers are responsible for providing complete shipping information, including an accurate postal PIN code, street address, landmarks, and a reachable mobile contact number.

  • Address Corrections: If an incorrect address or phone number was entered during checkout, please notify us within 2 hours of order placement at info@wonderyaan.in so our team can correct the label before dispatch.

6. Shipments Damaged in Transit

Our toys and games are packaged with protective packaging and outer shippers to withstand transit stress.

  • Inspecting the Box: If the outer delivery carton appears visibly torn, tampered with, crushed, or opened at the time of delivery, please do not accept the package or ask the delivery executive to mark it as damaged before signing.

  • Reporting Transit Damage: If you discover internal damage upon opening, please notify our customer care team within 48 hours of delivery at care@wonderyaan.in with photographs of the outer packaging, the shipping label, and the affected components.

  • Resolution: We will promptly initiate a replacement unit or dispatch replacement components at no extra cost as per our Refund and Cancellation Policy.

7. Lost or Undelivered Consignments

If your parcel tracking displays no status movement for more than 7 consecutive business days, or is marked as "Delivered" but has not reached you, please notify us immediately. We will launch an investigation with the courier partner and, if the consignment is deemed lost, dispatch a fresh replacement or issue a full refund to your original payment mode via Razorpay.

8. International Shipping

Currently, wonderyaan.in processes and fulfills orders strictly within the domestic borders of the Republic of India. We do not offer international cross-border shipping at this time.

9. Shipping Support & Escalations

For any shipping questions, delay escalations, or bulk order delivery queries, please reach out to our logistics desk:

  • Entity Name: Wonderyaan Toys Private Limited

  • Fulfillment Hub: 3rd A Cross, 2nd Main, 5th Block, Banashankari 3rd Stage, Bengaluru 560085, Karnataka, India.

  • Customer Support Email: info@wonderyaan.in

  • Support Helpline: +91 7259632050

  • Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST