Refund policy

Refund and Cancellation Policy

Last Updated: October 15, 2026

At Wonderyaan (operated by Wonderyaan Toys Private Limited, accessible at https://wonderyaan.in), we design and curate our toys and games with the highest standards of safety, quality, and craftsmanship.

We understand that issues may occasionally arise during shipping or handling. This policy outlines the conditions under which cancellations, replacements, returns, and refunds are processed.

1. Order Cancellation Policy

A. Cancellations by Customer

  • Before Dispatch: You may cancel an order free of charge at any time before it has been dispatched from our fulfillment facility. To request a cancellation, please email us immediately at info@wonderyaan.in with your Order ID and subject line: "Cancellation Request - [Order ID]".

  • After Dispatch: Once an order has been packed and handed over to our logistics partner (tracking number generated), it cannot be cancelled in transit. You may instead follow our return/replacement process upon receiving the shipment.

B. Cancellations by Wonderyaan

We reserve the right to cancel an order under exceptional circumstances, including:

  • Inaccuracies in pricing or product inventory details on the website.

  • Flagged fraudulent activity or unverified payment transactions identified by our payment gateway, Razorpay.

  • Inability of our logistics partners to deliver to the provided PIN code or destination address.

In all such cases, we will inform you promptly and issue a full refund to your original payment method.

2. Returns and Replacements

Due to the nature of toys and games containing specialized wooden components, cards, tokens, and delicate printed materials, products are eligible for replacement or return within 7 calendar days from the date of confirmed delivery under the following conditions:

A. Eligible Scenarios

  1. Damaged in Transit: The product box or contents arrived physically broken, crushed, or damaged.

  2. Missing Components: Crucial game tokens, wooden turnery pieces, dice, rulebooks, or experiment items are missing from a sealed kit.

  3. Defective or Incorrect Item: You received an item with a clear manufacturing defect or received a product different from what was ordered.

B. Conditions for Return / Replacement

  • Items must be reported within 7 days of delivery.

  • The product must include all original packaging, instruction scrolls, booklets, tokens, and accessory pouches.

  • To help us assess the issue and coordinate with our courier and quality control teams, please provide clear photographs or an unboxing video showing the shipping label, packaging condition, and the damaged or missing piece.

C. Free Component Replacement (Piece-Replacement Guarantee)

For board games and toys where only a specific part is missing or damaged (e.g., a single token, die, or card), we offer expedited individual component replacement at no additional cost, saving you the hassle of repacking and shipping the entire box back.

3. Non-Returnable Scenarios

Returns and refunds will not be entertained in the following instances:

  • Requests initiated after 7 days from the date of confirmed delivery.

  • Products showing signs of customer mishandling, unauthorized modifications, water damage, or normal wear and tear from use.

  • Items returned without their original retail box, inner trays, or complete set of components.

4. Return Pickup and Reverse Logistics

  • Where a complete return/exchange is approved, we will arrange a reverse pickup through our logistics partner from your delivery address.

  • If reverse pickup service is unavailable for your specific PIN code, our support team will guide you to self-ship the item via a reputable trackable courier service. In such verified cases, standard reasonable shipping expenses will be reimbursed by Wonderyaan.

5. Refund Process and Timelines

Once an order cancellation is approved or a returned physical package is received and inspected at our fulfillment facility:

  1. Approval Notification: You will receive an email confirmation verifying the inspection and refund approval.

  2. Refund Method: All refunds are processed directly back to the original payment method used at checkout (Credit/Debit Card, Net Banking, UPI, or Authorized Wallet) through our RBI-authorized payment aggregator, Razorpay Software Private Limited.

  3. Turnaround Time:

    • Initiation: Refunds are initiated by Wonderyaan within 24 to 48 business hours of approval.

    • Bank Credit Window: Depending on your issuing bank or payment provider, the refunded amount will reflect in your account within 5 to 7 working days from the date of initiation.

  4. Cash on Delivery (COD) Refunds: If COD was utilized, refunds will be transferred via NEFT/IMPS or UPI to a verified bank account provided by the customer.

6. Contact and Escalations

For all cancellation requests, missing piece queries, or return assistance:

  • Legal Entity Name: Wonderyaan Toys Private Limited

  • Operational Address: 3rd A Cross, 2nd Main, 5th Block, Banashankari 3rd Stage, Bengaluru 560085, Karnataka, India.

  • Support Email: info@wonderyaan.in

  • Customer Care Helpline: +91 7259632050

  • Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

  • Standard Response Time: Within 24–48 working hours